1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information you provide directly, such as:

• Full name
• Email address
• Phone number
• Payment details (processed securely through third-party payment gateways)
• Billing and shipping address
• Identity verification documents (if required for certain services)

1.2 Non-Personal Information

Information collected automatically, such as:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our site
• Cookies and tracking technologies

2. How We Collect Information

We collect information through:

• Direct interactions — when you sign up, fill out forms, make payments, or contact us.
• Automated technologies — through cookies, analytics tools, and server logs.
• Third parties — such as payment processors, booking partners, and marketing platforms.

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process payments and bookings
• Send important service updates and notifications
• Respond to inquiries and support requests
• Personalize your experience
• Prevent fraud, unauthorized transactions, and security breaches
• Comply with legal obligations

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the UK or EU, we process your personal data under the following lawful bases:

• Contract — to fulfill our contractual obligations to you.
• Consent — where you have given clear consent for processing.
• Legal Obligation — where processing is necessary to comply with the law.
• Legitimate Interests — where processing is necessary for our business operations, provided it does not override your rights.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functionality
• Analyze traffic and user behavior
• Remember your preferences
• Improve user experience

You can disable cookies in your browser settings, but some features may not function properly.

6. Sharing of Information

We do not sell your personal data. However, we may share your information with:

• Service providers (payment gateways, hosting providers, marketing tools)
• Business partners (for joint services or offers)
• Legal authorities (when required by law or court order)

All third-party partners are required to handle your information in compliance with data protection laws.

7. Data Security

We use industry-standard security measures, including encryption, secure servers, and access controls, to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

9. Your Rights (UK/EU GDPR)

You have the right to:

• Access your personal data
• Correct inaccuracies in your data
• Request deletion of your data
• Restrict processing of your data
• Object to certain processing activities
• Request a copy of your data in a portable format
• Withdraw consent at any time

To exercise these rights, contact us at info@connectnow.com.

10. International Data Transfers

If your data is transferred outside your country, we ensure it is protected through adequate safeguards, such as standard contractual clauses or equivalent legal protections.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

12. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated "Effective Date."