Packed with powerful features, ConnectNow has something for everyone…
Whether you’re a Customer Support Agent handling chats, a customer in need of help, or a stakeholder invested in performance and added value, ConnectNow Web Chat system has you covered.
Built For Effective Customer Support
ConnectNow Web Chat system is designed from the ground up to integrate in to a Customer Service-oriented environment, such as an enterprise level IT Service Desk. However, with its flexible configuration capabilities, ConnectNow will excel even in an environment with very few users.
A Better Customer Experience
Every feature in ConnectNow Web Chat system started off with us asking ourselves how somebody’s day could be made easier. Because of this, several quality of life improvements can be enjoyed, whether you are an chat system administrator, customer support agent, or customer.
ConnectNow is designed and built to integrate with other applications. We use OData for ConnectNow’s API, which facilitates easy, fast, and powerful querying of data.
Beautiful, Functional Wallboard
A Wallboard is a core component for any Contact Centre, providing a bird’s-eye-view of the queues. ConnectNow ships with a fully-featured and attractive Wallboard that can be displayed on screens throughout the office, or just an Agent’s workstation.
Key StatisticsKey statistics are displayed on the Wallboard, with totals, and a Skillset breakdown. You can quickly identify busy queues, resource allocations, and performance at a glance. Administrators can control the colour threshold and SLA settings.
Closure DisplayOpening hours are displayed on the Wallboard when the service is out of hours. This ensures Agents are aware and able to get ready for when service is scheduled to start.
Responsive Service StatusFor transparancy and Agent awareness, the current Service State is displayed on the Wallboard. If the Service State is anything but “available”, the Wallboard transitions to red. This stark contrast will be noticed – even in peripheral vision from a distance – prompting an Agent to check their dashboard for more information.
Request a Demo
You can request a demonstration of our powerful web chat system from us for free! The demo itself should take about 30 minutes, with extra time for any questions. We can conduct the demo online via WebEx, or we can discuss a site visit.